GENERAL ENQUIRIES

RUN Shop is RUN Singapore’s online portal e-commerce store. Your one-stop e-shop for all your sporting essentials where members can shop for leading sporting brands and races with attractive discounts and on-going promotions. RUN Shop hopes to bring a unique shopping experience that allows you to gear up and enjoy your favourite sports on this one-stop e-shop portal! Membership is free so sprint with us to irresistible bargains.

Be blown away by the wide range of products we have to offer at irresistible prices. There will be flash sales happening so do stay keep a look out of our EDMs for great deals!

While shopping at RUN Shop, members can filter search preferences according to product, race tickets and magazines from a list of products on sale.

We cannot guarantee that the same items will be restocked once it is sold out. So, grab it while it is still in stock!

All new promotion updates will be blasted through our Facebook and EDM channels. So do sign up as a member with us to keep abreast of the latest deals we have to offer.

PAYMENT

At the moment, we only accept all credit/debit cards via our PAYPAL services. Cash or cheques are not accepted.

SHIPPING AND DELIVERY

RUN Shop aims to deliver your order/s within 8-10 working days. We do not do deliveries on Saturdays, Sundays and Public Holidays. Deliveries are largely dependent on the stock availability at our warehouse and our courier counterparts dispatching schedule.

We will only accept return goods under the following conditions:-

  • Wrong size, colour or type from your original order
  • Defective goods

For exchange of defective goods, please check your package warranty for exchange procedures and location.

For wrong size, colour or type, please write to us at circulations@runmagazine.asia to notify us of the matter. A customer service officer will assist you further on the exchange procedure.

RUN Shop will only adhere to a refund under the following circumstances:

  1. No stock at the point confirmation or delivery. A notification email will be send to notify you.

For each order there will be a $5 delivery fee charge. However, for orders $50 and above, delivery will be free.

Delivery will take 8 – 10 working days excluding Saturdays, Sundays and Public Holidays.

We will leave a slip for you. You may be required to retrieve your parcel at the nearest SingPost or POPStation.

We aim to deliver to all valid addresses in Singapore. Do avoid providing addresses that are restrictive i.e. schools, army camps or any restricted zones etc.

Unfortunately, we do not offer international delivery at the moment.

In the event of any incidental orders made for overseas deliveries, a refund will be made for the item purchased with an administrative surcharge applied.

At certain points in time, promotional items may be dispatched differently from other purchases. Sometimes some products may arrive earlier than others, but only by a difference of a few days.

If your products still do not arrive, you can drop an email to us at circulations@runmagazine.asia. We will try to reply your email within 3 working days.

RETURN & REFUND POLICY

At RUN Shop, we believe in providing premium sporting goods at affordable prices. We generally do not adhere to exchanges unless the wrong item is delivered. However, for all electronic products and a certain range of accessories products, exchanges and repair will be provided. Please check all warranty terms and conditions provided in the package.

  • Item must be in their original purchase condition, including original packaging, documentation, instruction manuals, warranty cards, and all accessories. All packaging must not be damaged in any manner.
  • Items with tags must be returned with tags intact.
  • For hygiene reasons, there will be no returns for intimates, undergarments, and supplements.

We regret that it will not be possible to change your order once it has been placed and confirmed. Should there be a need for any exchange, please refer to return policy terms and conditions.

Once your order has been placed and confirmed, we will proceed to process. We are thus unable to cancel your order.

No cost will be incurred for returns and we will be happy to waive the 2nd delivery to you if a wrong item is delivered to you.

In the event the exchange item is not available at the point of exchange, we will gladly do a full refund within 10 working days. You will be notify via email for reference.

All return items will be inspected and reviewed and we will send you an email to notify you that we have received your returned email. We will also notify you on the status of your refund in which we reserve the right to carry out refund methods including:

  • Full cash refund, or
  • Direct replacement with a new item of the same design and model.

If a full cash refund is approved, a credit will automatically be applied to your credit card, within a 10 working days or further advised.

WARRANTY & REPAIRS

If the product is covered under warranty, a warranty card will be placed in your package. Please refer to the attached warranty card in your package for more information.

Duration of repairs is dependent on the respective company’s customer service.

CUSTOMER SERIVICE

Run Singapore is the first flagship title created by Bold Ink Magazines in 2012. Positioned as the only running magazine in Singapore, the publication has since built its strong reputation within the running/sports industry. With almost 80% of all leading sports brands advertising with the magazine and a fast growing subscriber base, the publication is set to be the leading running magazine in the region.

Advertise With Us

Contact: Jacqueline Wong
Email: jacqueline@boldink.com.sg
Tel: 6223 4258 HP: 9790 0905

 

Contact: Martha Teh
Email: martha@boldink.com.sg
Tel: 6223 4258 HP: 9754 9603

 

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